This is Service Design Doing
Applying Service Design Thinking in the Real World
Adam Lawrence
Markus Edgar Hormess
Marc Stickdorn
Jakob Schneider
52 €
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
Publisher: O'Reilly Media
Binding: Paperback
Publication date: 19 Jan 2018
Dimensions: 187 x 233 x 25 mm
ISBN: 9781491927182
