The Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
David Jaffe
32 €
Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.
Publisher: John Wiley & Sons Inc
Binding: Hardback
Publication date: 09 Apr 2008
Dimensions: 233 x 157 x 31 mm
ISBN: 9780470189085
