Refunds

SHAKESPEARE AND COMPANY RETURN POLICY

Please carefully review your purchase before approving the final payment information. We, at the shop, are unable to amend or cancel an order after the payment information has been entered and finalized by a customer.

If after your package arrives, you change your mind or find that the item is defective, you have 30 days from the receipt of payment to return the item, in its original condition, to the address stated on the receipt, along with:

• a copy of the original invoice

• the completed return form (a printable copy of which can be found here)

• all packaging and accessories.

The price of the purchased item(s) will be refunded to you. Kindly note that the shipping fees for the shipment of your order won't be reimbursed.

For all orders made outside of Europe, we kindly ask you to select ''Returned Goods'' when declaring customs. This will ensure your parcel is forwarded to the right team once it has arrived at our warehouse. The customer is responsible for all costs incurred in returning the package to the bookstore.

Please note :

• The customer is responsible for all costs incurred in returning the package to the bookstore.

• We cannot accept refund or exchange requests for books for which the customer has selected from our customization options, nor can we accept refund or exchange requests for other customized products 

Dear Customers,

Website orders and inquiries are processed from Monday to Friday.

Books listed on the website are not necessarily in stock at the bookshop and may need to be ordered.

Thank you for your understanding ❤️

Chers clients,

Les commandes de la librairie sont traitées du lundi au vendredi.

Les livres répertoriés sur le site ne sont pas forcément en stock à la librairie et doivent être commandés.

Merci pour votre compréhension ❤️