Website orders and inquiries are processed from Monday to Friday (2/3)

Books listed on the website are not necessarily in stock and may need to be ordered (3/3)

FAQs

Orders

How do I place an order?

To purchase a book, you must sign up for an account or sign in to your existing account. When you see the book you want, click on Add To Cart. You will be prompted to enter the desired quantity, as well as to select from the customization options. When you have finished shopping, click the Cart button at the top-right corner of the web page. After reviewing the contents of your Cart, click the Checkout button.

When is my order confirmed?

Your order is confirmed as soon as it appears in your account under "Your orders". You will also receive a confirmation email containing your order number, and a summary of your products and payment.

How do I change what's in my cart?

You can adjust your order at any time before finalizing the payment. To delete an unwanted item, reduce the quantity to zero in the shopping cart or click on the cross button near the total line of the item you wish to remove. You can also add additional items by browsing on the website and clicking on the "Add to cart" button it will automatically go in your cart and recalculate the new fees to pay.

How do I change my billing or shipping information?

After clicking the Checkout button, you will be shown the contents of your purchase, along with your default billing and shipping information. To change either the billing or shipping information, click Proceed to Checkout. You will then be prompted to revise both the billing and shipping information, should you wish to do so.

Can I request multiple delivery addresses for a single order?

Currently, we are unable to accept multiple delivery addresses for a single purchase. Should you wish to have books mailed to multiple destinations, each destination must be entered as a separate order.

Can I send my order to a PO box?

Unfortunately, we have had many issues in the past while sending customers'orders to PO boxes. As a consequence, no delivery to postal boxes will be allowed.

Can I adjust my order after finalizing the purchase?

No, unfortunately. Please carefully review your purchase before approving the final payment information. We, at the shop, are unable to amend or cancel an order after the payment information has been entered and finalized by a customer.

Can I cancel my order?

Unfortunately, no. For multiple reasons on our end, we’re unable to cancel orders after receiving the payment confirmation. Please carefully review your purchase before approving the final payment.

I can't find my country to get delivered?

If you can't find your country, it means that Shakespeare and Company isn't currently available in your part of the world. We are working on expanding to more countries but it takes time... Thank you for your understanding. 

Where can I find my order history?

You can find all your previous purchases from your 'Account' page, where your can see your order history by clicking 'Orders'.