The Nordstrom Way to Customer Experience Excellence
Creating a Values-Driven Service Culture
breAnne O. Reeves
Robert Spector
26 €
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
Publisher: John Wiley & Sons Inc
Binding: Paperback
Publication date: 10 Nov 2017
Dimensions: 213 x 275 x 26 mm
ISBN: 9781119375357
